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Customer Support Center - Designed to manage and support customer requests, the call center is your single point of contact for your support needs - 24 hours a day, seven days a week. A toll-free phone call can provide access to our team of technical experts and professionals, who provide the following services:
- Service Request Management
- Dispatch technical resources for service requests
- Negotiated on-site response times
- Stocking and deployment of parts
- Technical Coordination
- Customer follow up
For service, contact the regional office nearest you:
or Call our toll free number: (866) 757-FISK (3475)
Highlighted Project

Generator Lift Requires The Largest Portable Crane in North America
Fisk overcame darkness, cold weather, high winds, and the superstition of the 13th day of the month to place three 2-megawatt diesel fueled generators, two 3000 kva transformers, fuel tanks, and the outdoor weather housings for the generators on the roof of the 15-story 1301 Fannin Building in downtown Houston, Texas. Aided by the brightest full moon in decades, and some strong work lights, Fisk engaged the largest portable crane in North America to lift this equipment over 225 feet in the air to accomplish this task. A major downtown Houston street in the central business district was closed from Friday evening until late Sunday night to allow the crane to be set up and stage the lifting of the equipment. The generator’s actual lift weight of 42,000 pounds approached the crane’s capacity limits. The mufflers and housings had to be lifted separately to reduce weight to allow the lift in the wind conditions experienced.
1301 Fannin is a critical power facility owned and managed by Griffin Partners. The tenants in the building have computing needs that demand “Tier 4” for power and communications. Fisk installed the base building electrical systems when the building was constructed in the late seventies and has been resident in the building since operations began. The total number of generators now in place at 1301 Fannin is seventeen. The building has never had a power outage that took out power to the extensive data operations carried out by the building tenants.
Griffin Partner representatives on site during the lift expressed great confidence in the ability of Fisk to accomplish this impressive lift operation and they were not disappointed. After being integral in the planning and coordination of this effort for nearly a year, Fisk Project Manager Charles Westbrook coordinated permitting, street closings, other contractor operations, delivery and staging of all the equipment, piping, and manpower to perfection. Management of the labor and operations at the building were expertly handled by Robert Herrera, our General Foreman on site. Robert has officed at the building for eight years. His oversight is one of the reasons for success of this operation and the outstanding reliability record for electrical power at the building. Charles and Robert were quick with solutions for unanticipated hurdles like the high wind gusts, crane boom being too short, and excess generator weights. They made it “look easy” to the numerous spectators that gathered in the street to watch the operation unfurl.
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